Every Centre relies on customers to survive and grow, but exceptional customer service does not happen by accident. It is something you design, test and continuously improve.

In this hands-on workshop you will step into your customer's shoes, map their journey, and explore how each interaction makes them feel, from first contact through to repeat engagement.

Using practical tools and guided activities, you will identify opportunities to improve communication, manage expectations, handle difficult situations with confidence, and create positive moments that encourage referrals.

Main topics covered:

• Map your customer's journey
• Explore simple ways to wow your customers, keeping them coming back and encouraging new individuals to engage with the Centre
• Discover the communication skills you need to deliver exceptional customer service
• Learn to manage expectations and deal with difficult customers
• Develop a personal customer service action plan with clear next steps

Who is the session for:
This workshop is for anyone that owns a business or someone that is working for a business who wants to improve customer loyalty, repeat business and referrals. 

Please note this session is only open to CRC Package Holders and Full Members.

About the presenter:
Business Foundations has been helping small to medium businesses equip themselves with the skills and knowledge they need for almost 30 years. With tailored programs, expert direction and valuable advice, they help more than 2,500 businesses start, evolve and grow sustainably each year.