Complaints

We view complaints as an opportunity to receive feedback and to review and evaluate our performance.

We are committed to resolving complaints as quickly as possible, and to keeping all parties regularly informed about the progress. Please read our Complaints Policy and Procedures for more information.

Please use this form to tell us about the complaint you need resolved. We also need to know what actions you want us to take to resolve the issue. We will contact you in response to your complaint. We will aim to resolve your complaint within 2 business days, however if you need urgent assistance, please contact us during office hours (Mon to Fri: 9:00am - 4:00pm) on 08 6164 9823.